Satisfaction isn’t one-dimensional. We break it down into five core pillars—Content Engagement, Content Fit & Variety, UI/UX, Feature Performance, and Value & Acquisition Metrics —to give you a complete view of the viewer experience.

Get clarity on which areas are exceeding expectations—and which ones need urgent attention. Use targeted insights to guide platform improvements, feature prioritization, and content strategy.

Using advanced modeling like Key Driver Analysis, we reveal which attributes actually influence satisfaction. Know whether it’s content variety or streaming reliability that moves the needle for your audience.