We Help You Measure How Loyal Viewers Are—And Whether They’ve Noticed You’re Getting Better

Track more than just satisfaction. Understand who’s promoting your platform, who’s at risk of leaving, and whether recent changes are actually making an impact.

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We Help You Gauge Viewer Loyalty

Our Net Promoter Score (NPS) reveals how likely viewers are to recommend your platform. It segments your audience into Promoters, Passives, and Detractors—giving you a clear sense of brand advocacy and potential churn risk.

We Help You Understand Perceived Progress

The Stated Improvement Scale (SIS) captures how users perceive your platform’s evolution. Are you improving in the ways that matter to them—like content selection, user experience, or features? SIS helps you validate your efforts with real audience feedback.

We Help You Spot the Disconnect

By combining NPS and SIS, you can see where loyalty lags despite improvements—or where your advocates aren’t seeing progress. These insights highlight hidden friction points and areas for deeper investment.